Terms and Conditions

Welcome to sarahtruscottweaver.co.uk. By using this website, placing an order, or contacting us through the site, you agree to the terms and conditions outlined below. Please read them carefully before making a purchase.

1. About Us

This website is operated by Sarah Truscott Weaver, an independent maker of handwoven scarves, rugs, and other textile goods. All products are handcrafted and individually produced with care and attention to detail.

Website: https://www.sarahtruscottweaver.co.uk

Email: s.truscott@outlook.com

2. Product Information

Each item for sale is individually woven, and as such, slight variations in colour, weave, and finish are a natural feature of handmade work. Product images are provided to give the most accurate representation possible, but actual colours may vary slightly due to screen differences.

3. Pricing & Payment

All prices listed on the website are in GBP (£) and include applicable UK taxes (where relevant). Payment is securely processed through the checkout system using industry-standard encryption. We reserve the right to change prices at any time before your order is accepted.

4. Shipping Policy

UK Orders

Orders are shipped via Royal Mail Special Delivery. This service is tracked and requires a signature upon delivery. We aim to dispatch items within 3–5 business days of your order unless otherwise stated.

International Orders (EU, USA, and Rest of World)
We ship internationally using Royal Mail International Tracked & Signed (where available). Shipping costs are calculated at checkout and depend on destination and weight. In countries where "Tracked & Signed" is unavailable, items will be shipped using the best available tracked service.

Customs & Import Duties – EU Customers

  • All parcels shipped to the EU include a customs declaration (CN22 or CN23), as legally required.

  • Items are described clearly and declared with the correct value and commodity code.

  • As we are a UK-based business not registered for VAT, you may be required to pay import VAT and handling fees when your parcel arrives in your country.

  • These charges are not included in the purchase price or shipping fee and are the responsibility of the buyer.
    We recommend checking with your local customs office if you're unsure about potential charges before placing your order.

Customs & Import Duties – USA Customers

  • Orders shipped to the USA may be subject to import duties and taxes by U.S. Customs and Border Protection if the value of the goods exceeds the duty-free threshold (currently $800 USD).

  • Orders under this threshold are generally not subject to additional import taxes, but this may change depending on legislation.

  • Any charges applied are the responsibility of the buyer.

Customs & Import Duties – Rest of World

  • All international shipments outside the UK and EU include the legally required customs declaration.

  • Import duties, sales taxes, and handling fees vary from country to country and are the responsibility of the buyer.

  • We cannot predict these costs in advance, and they are not included in the purchase price or shipping fee.

Delays
International deliveries may be subject to customs inspections which can cause delays outside our control. Please allow extra time for your order to arrive, especially during busy seasons.

5. Returns and Refunds Policy

We want you to be happy with your purchase. If for any reason you’re not, please follow the steps below.

Returns

  • Contact us at s.truscott@outlook.com within 14 days of delivery if you wish to return an item.

  • International customers must notify us within 7 days of delivery if they wish to return an item.

  • Items must be returned within 28 days, in unused condition, with original tags and packaging intact.

  • Return shipping is the responsibility of the buyer unless the item is faulty.

  • Return shipping costs are non-refundable.

  • Please obtain proof of postage and use a tracked method of return.

  • We cannot accept returns of bespoke or personalised items unless faulty.

Refunds

  • Refunds will be processed to the original payment method once the item has been received and inspected.

  • Original shipping costs are non-refundable unless the return is due to a fault on our part.

  • Items that are worn, used, or damaged after delivery are not eligible for refund.

Exchanges

  • As all items are one-of-a-kind, exchanges are only possible if a suitable alternative is available.

  • Please contact us to discuss options.

6. Faulty or Damaged Items

In the unlikely event that your item arrives damaged or faulty:

  • Contact us at s.truscott@outlook.com within 7 days of receipt with photos of the damage.

  • We will either issue a full refund or arrange a replacement, depending on availability and your preference.

7. Data Protection and Privacy Policy

When you make a purchase, we collect necessary personal information such as your name, email address, and postal address in order to fulfill your order. We only use your data to process your purchase and communicate with you about your order. We do not share your data with any third parties for marketing or unrelated purposes. Your payment information is processed securely by our payment provider and is not stored on our servers. You may contact us at any time at s.truscott@outlook.com to request a copy of your personal data or to request that it be deleted. We comply with UK GDPR regulations.

8. Intellectual Property

All content on this site, including images, text, and designs, is the intellectual property of Sarah Truscott Weaver. No content may be reproduced or used without prior written permission.

9. Limitation of Liability

We are not liable for any indirect or consequential loss or damage arising from the use of this website or products purchased from it. Our total liability shall not exceed the total value of the order placed.
We are not responsible for delays or non-delivery caused by postal services, customs authorities, or events beyond our control (including strikes, weather, or pandemics).

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from them shall be subject to the exclusive jurisdiction of the English courts.

Last Updated: 20th August 2025